The Aftersales Agent is responsible for providing exceptional customer service to clients visiting the dealership’s service department. The successful candidate will be the first point of contact for clients and will be responsible for managing their appointments, answering their questions, and addressing any concerns they may have.

Key Responsibilities:

  • Manage service appointments and schedule appointments for clients as needed
  • Answer client inquiries and provide assistance with any problems or concerns
  • Maintain cleanliness and organization of the reception area
  • Support the service advisors and technicians as needed
  • Ensure that vehicles are parked in the assigned areas
  • Review repair orders to ensure that work is completed. Any additional work must be noted.
  • Monitor and follow up on parts to ensure availability
  • Handles telephone inquiries regarding appointments and work in process
  • Provides written cost estimates for labour and parts
  • Refers to service history and recommends additional needed service

 

Requirements:

  • Previous experience in customer service, preferably in an automotive dealership or related industry
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in computer programs such as Microsoft Office and dealership management software
  • Valid driver’s license and clean driving record

 

At Burmarrad Group, we know your success is our success. If you are motivated and dependable with a proven track record of success, then we can put your career on the map. Send us your cv at hr@burmarradgroup.mt