Operated by Burmarrad Group in Malta, Enterprise Rent-a-Car has a world-class portfolio of brands, Alamo, Enterprise and National Rent-A-Car, operating a global network that covers 100 countries, over 100,000 dedicated team members, and over 2 million vehicles taking customers wherever they need to go globally.

Our common mission is:

  • To be the best transportation service provider in the world.
  • To exceed our customers’ expectations for service, quality, and value.
  • To provide our employees with a great place to work.
  • To serve our communities as a committed corporate citizen.

We are currently looking for a Full-time Rental Sales Agent to join our team:

Key Tasks and Responsibilities

  • Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
  • Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs
  • Provide excellent customer service in all customer contact situations
  • Meet all sales and service standards
  • Respond to any customer complaints
  • Complete administrative tasks including daily lists to assist the branch
  • Communicate via telephone and email in a friendly and helpful manner
  • Assist branch with returning and turnaround of vehicles as needed
  • Ask about customer experience with Enterprise; recording feedback to improve future rental experience.
  • Check incoming vehicles and direct customer to their car for completion of rental
  • Perform other job duties as assigned to meet the business needs.

 

Qualities:

  • Minimum of O Level education
  • Minimum 2-year customer service or sales experience
  • Experience in similar posts will be considered as an asset.
  • Experience meeting sales quotas
  • Exceptional interpersonal and relationship building skills
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Ability to work 40 hours per week on shift bases including weekends and / or evening hours
  • Ability to communicate in English fluently and other languages is a plus.

Interested candidates should send their expression of interest and CV to: hr@burmarradgroup.mt