Operated by Burmarrad Group in Malta, Enterprise Rent-a-Car has a world-class portfolio of brands, Alamo, Enterprise and National Rent-A-Car, operating a global network that covers 100 countries, over 100,000 dedicated team members, and over 2 million vehicles taking customers wherever they need to go globally.
Our common mission is:
- To be the best transportation service provider in the world.
- To exceed our customers’ expectations for service, quality, and value.
- To provide our employees with a great place to work.
- To serve our communities as a committed corporate citizen.
We are currently looking for a Full-time Rental Sales Agent to join our team:
Key Tasks and Responsibilities
- Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
- Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs
- Provide excellent customer service in all customer contact situations
- Meet all sales and service standards
- Respond to any customer complaints
- Complete administrative tasks including daily lists to assist the branch
- Communicate via telephone and email in a friendly and helpful manner
- Assist branch with returning and turnaround of vehicles as needed
- Ask about customer experience with Enterprise; recording feedback to improve future rental experience.
- Check incoming vehicles and direct customer to their car for completion of rental
- Perform other job duties as assigned to meet the business needs.
- Minimum of O Level education
- Minimum 2-year customer service or sales experience
- Experience in similar posts will be considered as an asset.
- Experience meeting sales quotas
- Exceptional interpersonal and relationship building skills
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Basic computer navigation skills and knowledge of Microsoft Office applications
- Ability to work 40 hours per week on shift bases including weekends and / or evening hours
- Ability to communicate in English fluently and other languages is a plus.
Interested candidates should send their expression of interest and CV to: firstname.lastname@example.org